The ServiceNow Alternative
Built Inside Workday.
Reads incoming IT tickets, resolves the routine ones without a human touching them, and routes the rest with full context. Powered by enterprise-grade AI. No middleware. No separate license. No six-figure implementation.
Resolve vs ServiceNow
Enterprise ITSM platforms take months to deploy and cost a fortune. Resolve deploys in weeks and runs natively inside Workday.
| Dimension | ServiceNow | Resolve |
|---|---|---|
| Implementation cost | Months + consulting fees | Minimal |
| Time to deploy | 10–16 weeks | 2–4 weeks |
| Total cost of ownership | High (licensing + middleware) | Fraction of legacy ITSM |
| Workday integration | Via middleware | Native — no config |
| Automated ticket resolution | Add-on (extra cost) | Built in |
| Workday Extend license | Not applicable | Included |
Everything ITSM. Nothing Extra.
Automated Ticket Resolution
Handles routine IT requests end-to-end — password resets, access requests, how-do-I questions — without a human in the loop. Powered by enterprise-grade AI.
SaaS Application
Standalone SaaS application for Workday customers. Workday Marketplace approval in progress.
Automatic Routing
Categorizes tickets automatically and sends them to the right team or workflow with full context and a suggested resolution.
SLA Management
Tracks SLAs automatically, escalates before breaches, and generates compliance reports for leadership.
Self-Service Portal
Employees submit and track tickets in one place. No more email chains, no more "did you get my request?" follow-ups.
Analytics Dashboard
See ticket volume, resolution times, AI deflection rates, and team performance in real time.
Resolve Plans
The ServiceNow alternative that resolves routine tickets automatically — priced per agent, with AI automation built in, not billed as an add-on.
Priced per agent seat, with AI ticket automation included in every plan — you're billed for the humans you seat, not for how many tickets come in. Higher tiers add larger AI-automation allowances and volume discounts.
Starter
AI ticket automation included
- Automated resolution of routine tickets
- Self-service portal + ticket intake
- Automatic routing with full context
- Native to Workday — no middleware
- Workday Extend license included
Growth
Higher AI automation allowance
- Everything in Starter
- SLA management + escalation
- Analytics dashboard
- Knowledge base tuning
Professional
Highest AI automation allowance
- Everything in Growth
- Advanced workflows + integrations
- Priority support
- Custom reporting
Enterprise
Volume & committed-use discounts
- Everything in Professional
- Custom SLAs + dedicated success
- SSO + advanced security controls
- Volume pricing at scale
Prices are indicative 'starting at' figures in USD per agent, current as of June 2026, and assume standard configuration. Final pricing depends on seat count, scope, and integrations. Contact us for a tailored quote; all plans are governed by a formal agreement.
Looking to engage our team instead of licensing a product? See our fixed-price services pricing →
Common Questions
See Resolve in Action
30-minute technical walkthrough. We'll show you exactly how Resolve handles your ticket types. No slides. Just the product.