Comprehensive Managed ServicesFocus on Your Mission
Focus on Your Mission
While We Manage Your Technology
Organizations managing complex grants portfolios need reliable, expert support that ensures optimal system performance, regulatory compliance, and operational efficiency. Our managed services provide comprehensive ongoing support that allows you to focus on your core mission.
99.9%
System Uptime
85%
Compliance Issue Reduction
60%
Performance Improvement
95%
Customer Satisfaction
Comprehensive Service Portfolio
Complete Managed Services Solution
Our comprehensive managed services portfolio covers every aspect of Workday Grants operation, from system monitoring to compliance management.
24/7 System Monitoring
Continuous monitoring and proactive maintenance ensure optimal system performance and availability.
Real-time performance monitoring
Automated alerting and escalation
Proactive issue resolution
99.9% uptime guarantee
Service Level Agreement
24/7 monitoring with 15-minute response time
Configuration Management
Expert management of system configurations, updates, and optimizations to maintain peak performance.
Regular configuration reviews
Change control procedures
Version control and rollback
Performance optimization
Service Level Agreement
Monthly configuration reviews with immediate change support
Multi-Level Support
Comprehensive user support through multiple channels with guaranteed response times.
Level 1-3 technical support
Multiple support channels
Priority-based responses
Knowledge base maintenance
Service Level Agreement
1-hour response for critical issues, 4-hour for standard
Compliance Monitoring
Continuous compliance oversight and audit preparation to ensure regulatory adherence.
Real-time compliance monitoring
Automated compliance reporting
Audit preparation support
Risk assessment and mitigation
Service Level Agreement
Daily compliance monitoring with weekly reporting
Analytics & Reporting
Comprehensive reporting and analytics services that provide actionable insights.
Executive dashboards
Performance analytics
Compliance reporting
Custom report development
Service Level Agreement
Monthly executive reports with real-time dashboard access
Data Management
Complete data backup, security, and integrity management services.
Automated data backups
Data integrity monitoring
Security compliance
Disaster recovery planning
Service Level Agreement
Daily backups with 4-hour recovery time objective
Flexible Service Options
Choose Your Service Level
Select the managed services package that best fits your organization's needs and budget requirements.
Essential
Starting at $15,000/month
Core managed services for organizations with basic support needs
Business hours system monitoring
Level 1 & 2 support
Monthly performance reports
Quarterly system reviews
Standard backup procedures
Email and phone support
Most Popular
Premium
Starting at $25,000/month
Comprehensive managed services with enhanced monitoring and support
24/7 system monitoring & alerting
Level 1-3 technical support
Real-time performance dashboards
Monthly optimization reviews
Advanced backup & recovery
Dedicated account manager
Compliance monitoring
Custom reporting
Enterprise
Custom pricing
Full-scale managed services with strategic consulting and custom solutions
Everything in Premium
Dedicated support team
Strategic consulting services
Custom development support
Advanced analytics platform
Executive briefings
Integration management
Disaster recovery planning
Service Benefits
Why Choose Our Managed Services?
Our managed services deliver immediate and long-term value through expert support, proactive monitoring, and continuous optimization.
Predictable Costs
Fixed monthly pricing eliminates budget surprises while providing comprehensive support coverage.
Expert Team Access
Immediate access to specialized Workday Grants experts without hiring overhead.
Risk Reduction
Proactive monitoring and compliance management minimize operational and regulatory risks.
Improved Performance
Continuous optimization ensures your system operates at peak efficiency and reliability.
24/7 Availability
Round-the-clock monitoring and support ensure your grants management never stops.
Focus on Mission
Free your team to focus on grants administration while we handle the technology.
Expert Team
Meet Your Managed Services Team
Our dedicated team of specialists provides comprehensive support across all aspects of Workday Grants management.
Senior System Administrators
Certified Workday experts with extensive grants management experience managing complex implementations.
Compliance Specialists
Regulatory experts ensuring your system meets all federal requirements and audit standards.
Performance Engineers
Technical specialists focused on system optimization and performance enhancement.
Support Managers
Dedicated support professionals providing responsive assistance and issue resolution.
Frequently Asked Questions
What is included in Workday Grants Managed Services?
Our managed services include 24/7 system monitoring, proactive issue detection and resolution, compliance monitoring, semi-annual update management, performance optimization, user support, and regular reporting on system health.
How does managed services differ from traditional IT support?
Our managed services are proactive rather than reactive. We continuously monitor your grants environment, predict and prevent issues before they impact users, and optimize system performance — rather than just responding to tickets.
Can managed services handle Workday semi-annual updates?
Yes. We manage the full update lifecycle including impact analysis, testing in sandbox environments, configuration adjustments, deployment coordination, and post-update monitoring to ensure smooth transitions.
What SLAs are included with grants managed services?
Our SLAs include guaranteed response times by severity level, 99.9% system availability, compliance monitoring with automated alerts, monthly performance reporting, and dedicated account management.
Ready to Focus on Your Mission?
Don't let technology management and support requirements distract from your core mission and objectives. Let our expert team handle your Workday Grants technology while you focus on what matters most.